Customer Service: 919.526.0611 

Valued Customer, 


As you prepare for your upcoming fence staining/refinishing project, we wanted to send out a few reminders to make your project go as smoothly as possible. 

Prior to EYP arrival: 


  1. Review your contract and make any final changes with your sales representative.  
  2. Final Walk Through and Project Completion Sign Off Representative’s Name, Phone Number, Email and Relationship. If not already provided, please send to Schedule@ExpressYourselfPaint.com at least 72 hours prior to the start date. Please see general terms and conditions for "Project Completion". 
  3. Confirm all color information for the color available in your product selection if not already provided. All colors must be provided in the contract you approved or submitted via the Paint Selections Form utilizing the following address: https://form.jotform.com/222087276151050 or by locating it on our web site at www.ExpressYourselfPaint.com under resources or utilizing the link in your confirmation email or email reminders at least 72 hours prior to the start date. Note: EYP does not apply semi-transparent stains due to their problematic nature. 
  4. Get approval from HOA for any color changes if required. 
  5. Removal of items in and around work area for their protection 
  6. Remove Objects mounted to the fence 
  7. Cut grass short close to fence 
  8. Removal of vegetation for a one-foot clearance 

Upon EYP’s arrival: 

  1. Perform an initial walk through to review work scope with your project Lead. 
  2. Let painters know where it is acceptable to store equipment, if necessary. 
  3. Let painters know where it is acceptable to wash out equipment. 
  4. Agree to arrival time with your project Lead for the duration (after initial meet and greet on first day) of your project and entry point and access. 
  5. Go over any other items you deem important with your project lead, for example, parking. 

During your project: 

  1. Please discuss any concerns you have directly with your project lead. Please call customer service using the number at the top of the page for any additional issues. Work order changes are to be quoted and agreed upon prior to execution. 

At project Completion:  


  1. Perform a final walk through with the lead technician. Your project lead will let you know when they are finishing, and it is time to do the final walk around. Please point out any areas you see in need of touched-up or cleaned up. Tips on inspecting your project are below. 
  2. Final payment is due the day of project completion. 
  3. Paper checks are accepted and are to be provided to the EYP representative on site. Credit/Debit card and GreenSky payments will void your cash discount. Pay with an online check free of charge by selecting the blue pay now button on your electronic invoice. 

How to properly inspect your fence project:  

  • Your project should be inspected in normal lighting conditions. 
  • Start on one side and work your way around the fence. 
  • Stand at a normal distance away from the area being inspected (5-6) feet. 
  • Check for any paint runs, missed coverage or uneven coverage. 
  • Look for Stain on adjacent surfaces, such as siding, trim, concrete, brick, rocks, etc. These should all be Stain free. 
  • Please Note: When using transparent/toner products the finished project will resemble the appearance of the deck after it is washed and prior to product application. Many stains such as rust, oil, charcoal, and algae are not completely removable. 

Care Instructions for your new paint project.  

  • Do not wash for 30 days so the stain/paint has time to fully set. 
  • Refer to the manufacturer’s care instructions for additional information. 

 

 

Thank you for choosing EYP and please let us know if you have any questions. 

Painting Contractor