Customer Service: 919.526.0611 

Valued Customer, 

As you prepare for your upcoming exterior carpentry/exterior painting project we wanted to send out a few reminders to make your project goes as smoothly as possible. You do not have to be home for the work being done other than the start and finish of the project. 

Prior to EYP arrival: 

1. Review your contract and make any final changes with your sales representative. We will only perform what is in writing in the contract. 
2. Final Walk Through and Project Completion Sign Off Representative’s Name, Phone Number, Email and Relationship. If not already provided, please send to Schedule@ExpressYourselfPaint.com.  Please see general terms and conditions for "Project Completion". 
3. Removal of items in and around work area for their protection 

• Removal of objects mounted to the home 
• Personal valuables such as figurines, outdoor electronics, furniture, etc. 
• Removal of vegetation for a one-foot clearance EYP will be as careful as possible around your landscaping. 
• Positioning of vehicles 50 feet away from work areas or in the street. 

1. If applicable confirm all color information (Manufacturer, Color Number, Color Name and Sheen for example: SW 6198 Sensible Hue, Eggshell Sheen, if not already provided, send to Schedule@ExpressYourselfPaint.com at least 72 hours prior to the start date. It is impossible to determine with 100% reliability if a color change can be accomplished with 2 coats because there are millions of colors, substrates, and paint product combinations. Changing from or to a bright primary color such as red, orange, yellow, green, blue, violet, and white increases the probability of requiring a third coat. 

 

Upon EYP’s arrival: 

1. Perform an initial walk through to review work scope with your project Lead. 
2. Let carpenters know where it is acceptable to store equipment, if necessary. 
3. Let carpenters know where it is acceptable to wash out equipment, if necessary. 
4. Agree to arrival time with your project Lead for the duration of your project and entry point and access. 
5. Go over any other items you deem important with your project lead, for example, parking. 

During your project: 

1. Please discuss any concerns you have directly with your project lead. Please call customer service using the number at the top of the page for any additional issues. Work order changes are to be quoted and agreed upon prior to execution.   

 

At project Completion:  

1. Perform a final walk through with the lead technician. Please coordinate this time with your project Lead. Tips on inspecting your project are below. 
2. Final payment is due the day of project completion. 

Paper checks are accepted and are to be provided to the EYP representative on site. Credit/Debit card and GreenSky payments will void your cash discount. Pay with an online check free of charge by selecting the blue pay now button on your electronic invoice. 

Please refer to your contract for specific information on your project. 

How to properly inspect your exterior paint project:  

• Your project should be inspected in normal lighting conditions. 
• Start on one side and work your way around the home. 
• Stand at a normal distance away from the surface being inspected (5-10 feet). 
• Check for any holes, paint runs, missed coverage or uneven coverage. 
• Some ladders required to complete your project are very heavy and take multiple trained carpenters to manipulate. Ladders must be properly placed for safety purposes. Minor damage may be incurred to landscaping. 
• A lot of times we use clear caulking to seal up the project and from a distance it might not look caulked. Look for a difference in sheen at your joints or you will be able to feel the texture difference from caulking to substrate (ask the carpenter if the caulking is dry enough to touch before doing so). 
• If Masonite siding was replaced on your home the board above the one, we replaced might have incurred some damage to where the nails heads were. It is common for the board to be soft where the nail is due to water penetration and the carpenters should caulk these areas. 

 

Care Instructions for your new paint project.  

• Do not wash for 30 days to allow for the paint and caulk to fully set, if painted. 
• Do not use degreaser or harsh chemicals. Only use solutions recommended by a professional. 
• Refer to the manufacturer’s care instructions for additional information. 
• Make sure gutters are cleaned and your home is washed at least annually and keep all vegetation off the home to prevent water damage. 

 

Please let us know if you have any questions. Thank you!